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AI Contact Center Leaders Digest

AI Contact Center Leaders Digest

Your weekly dose of contact center AI transformation. In 5 minutes or less, with real implementation stories. From a team with 30 years in modernizing contact center and CX.

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Featured Posts

What's Keeping Contact Center Leaders Awake?
Apr 04, 2025

What's Keeping Contact Center Leaders Awake?

Not like what you are thinking.

Bruce Vo
Bruce Vo

Archive

Is Your IVR Bleeding Money?
Apr 21, 2025

Is Your IVR Bleeding Money?

Most contact centers waste $5-7 per call on outdated IVR systems. Is yours one of them?

Bruce Vo
Bruce Vo
Knowledge at Their Fingertips
Apr 04, 2025

Knowledge at Their Fingertips

How AI Knowledge Management Transforms Agent Performance.

Bruce Vo
Bruce Vo
What's Keeping Contact Center Leaders Awake?
Apr 04, 2025

What's Keeping Contact Center Leaders Awake?

Not like what you are thinking.

Bruce Vo
Bruce Vo
Your weekly dose of contact center AI transformation. In 5 minutes or less, with real implementation stories. From a team with 30 years in modernizing contact center and CX.

AI Contact Center Leaders Digest

Your weekly dose of contact center AI transformation. In 5 minutes or less, with real implementation stories. From a team with 30 years in modernizing contact center and CX.

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